Custom Order Terms & Conditions
Last updated: September 10, 2026
These Custom Order Terms and Conditions ("Terms") govern all custom, decorated, personalized and made-to-order goods produced by Battle Born Clothing LLC ("Battle Born Clothing," "we," "us," "our") for you ("Customer," "you"). By submitting payment for a custom order, you accept these Terms in full. These Terms are incorporated by reference into every quote, invoice, order confirmation and sales order we issue.
If you do not agree to these Terms, do not submit payment. Contact us before placing your order.
1. What is a custom order
A custom order is any order in which goods are decorated, altered, manufactured or assembled to your specification. This includes, without limitation: screen printing, embroidery, DTF and heat transfer application, direct-to-garment printing, laser engraving, patch application, sublimation, vinyl and sticker printing, custom neck labeling and relabeling, private label work, and any order for goods sourced specifically to fill your request.
Custom orders are produced for you alone. They cannot be resold, restocked or returned to a supplier. Every provision below follows from that fact.
2. Quotes and pricing
Quotes are valid for thirty (30) days from the date issued unless stated otherwise, and are based on the quantity, garment, decoration method, number of colors and number of locations specified at the time of quoting. Any change to those specifications voids the quote and requires a new one.
Quoted pricing is subject to change if supplier pricing, blank availability or freight cost changes materially between quotation and payment. We will notify you before proceeding if that occurs, and you may cancel at that point for a full refund of amounts paid.
Unless expressly stated, quotes do not include sales tax, rush fees, shipping, art or digitizing charges, or fees for changes requested after proof approval.
3. Payment
One hundred percent (100%) of the order total is due before any work begins. We do not extend net terms or accept partial deposits on new accounts. We accept credit and debit cards, ACH transfer, check, Zelle and wire transfer.
No artwork, digitizing, blank sourcing, screen preparation or production begins until payment has cleared in full. Payment by check or ACH is considered received only upon final settlement, not upon deposit.
Payment constitutes your acceptance of these Terms and your authorization for us to purchase goods and commit production capacity on your behalf.
4. Artwork, ownership and your warranties
You warrant that you own or hold all necessary rights to every logo, mark, image, design, name, photograph and text you submit to us. This includes rights to any typeface, stock image or third-party artwork embedded in your files.
We do not verify ownership. We rely entirely on your warranty. You agree to defend, indemnify and hold Battle Born Clothing harmless from any claim, demand, loss, damage, judgment, settlement, cost or expense — including reasonable attorney's fees — arising from any allegation that artwork you supplied infringes a copyright, trademark, trade dress, right of publicity or other right of any third party.
We reserve the absolute right to decline any artwork for any reason, including artwork we believe may be infringing, counterfeit, obscene, defamatory, or that promotes violence or unlawful activity. Declining artwork before production entitles you to a refund of amounts paid for the declined portion.
Files and setup work. Screens, films, separations, embroidery digitizing files, engraving files and press setups produced by us remain our property. Charges for art, digitizing and setup are charges for services rendered, not a purchase of the underlying files. If you wish to purchase your digitized stitch file or separations for use elsewhere, ask us; a separate fee and written release apply.
5. Proof approval
After payment clears, we provide a digital proof or mockup, typically within 24 to 48 hours. Production does not begin until you approve it in writing, including by email or by an approval link.
Your approval of a proof is final and binding. By approving a proof you confirm that you have reviewed and accepted:
- All spelling, grammar, names, numbers, dates, phone numbers, web addresses and other text
- The garment style, brand, style number and garment color
- Ink, thread and material colors
- The size and placement of every decoration on the garment
- The quantity and size breakdown of the order
We are not responsible for any error contained in a proof you approved. Orders produced in accordance with an approved proof are correct orders. If you discover an error after approval, notify us immediately; if production has not started we will do what we reasonably can, but any correction may carry additional charges, and once production has begun no changes are possible.
Delays in proof approval extend the production timeline accordingly.
6. Production time and delivery estimates
Production times quoted to you are good-faith estimates measured from the date of proof approval, not from the date of payment. They are not guarantees and are not a condition of this agreement unless we have agreed in writing to a specific in-hands date and you have paid any applicable rush fee.
We are not liable for delays caused by circumstances outside our reasonable control, including supplier stockouts, blank discontinuation, freight and carrier delays, equipment failure, utility interruption, weather, labor disruption, or acts of God.
If a garment style, color or size becomes unavailable after payment, we will contact you to substitute a comparable item or, at your election, refund the affected portion.
7. Quantity tolerance
Custom decoration is a manufacturing process with an inherent spoilage rate. On orders of one hundred (100) pieces or more, we reserve the right to deliver up to five percent (5%) over or under the ordered quantity and to bill or credit accordingly. Underruns within this tolerance are not a defect and do not constitute a breach of this agreement. If you require an exact minimum count, tell us in writing before production and we will build in an overage at your cost.
8. Color, material and product variation
You acknowledge and accept the following as normal characteristics of custom apparel and not as defects:
- Colors on your screen will not match printed ink, thread or dyed fabric exactly. Monitor calibration varies.
- Pantone and brand color matching in ink and thread is an approximation. Thread palettes are fixed and do not map exactly to Pantone. Ink color reads differently on different fabric colors and fabric types.
- Garment dye lots vary between production runs. Reorders may not match an earlier order exactly. Garment-dyed goods vary the most.
- Print placement is subject to normal manufacturing tolerance, generally within one-half inch (0.5").
- Blank garments carry the manufacturer's own tolerances for sizing, shade and construction. We do not manufacture blanks and do not warrant them beyond the manufacturer's warranty.
9. Customer-supplied goods
If you supply your own garments or items for decoration, you do so entirely at your own risk. Decoration involves heat, pressure, needles, chemicals and machinery, and some garments do not survive it.
We will exercise reasonable care, but we are not liable for damage to, loss of, or spoilage of customer-supplied goods for any reason. We will not replace, repair or reimburse the value of customer-supplied items. Decoration charges on damaged customer-supplied pieces remain payable.
We recommend supplying at least ten percent (10%) extra. We are not responsible for verifying the count, size mix, condition or suitability of goods you send us.
10. Changes and cancellations
Custom orders cannot be cancelled once payment has been received. Upon payment we immediately commit funds, purchase blanks, allocate production capacity and begin art and setup work. Those costs are not recoverable.
All amounts paid on a custom order are non-refundable from the moment payment clears, whether or not a proof has been issued, whether or not a proof has been approved, and whether or not production has begun.
Changes requested after payment are accommodated only at our discretion and only if production has not begun. Any change may carry additional charges for artwork, restocking, restart or setup, payable before work resumes.
The only circumstances in which we will refund a custom order are: (a) we decline your artwork under Section 4; (b) required goods become unavailable and you decline substitution under Section 6; or (c) we determine, in our sole discretion, that we cannot complete the order.
11. Returns and refunds: custom orders are final sale
ALL CUSTOM, DECORATED AND PERSONALIZED ORDERS ARE FINAL SALE. THEY ARE NOT RETURNABLE, NOT REFUNDABLE AND NOT EXCHANGEABLE.
This includes, without limitation, orders you no longer want, orders you ordered in the wrong size or quantity, orders whose recipient changed their mind, orders affected by a cancelled event, orders that arrived after a date you needed them, and orders that match an approved proof but are not what you expected.
Because custom goods are produced to your specification, they are excluded from general return rights, including any statutory right of withdrawal or cancellation that applies to non-customized consumer goods.
Non-decorated stock merchandise purchased from our online store is governed by our separate Refund Policy.
12. Production errors and defects
We stand behind our workmanship. If we produce your order incorrectly relative to the proof you approved, or if there is a genuine manufacturing defect in our decoration, we will make it right.
To make a claim you must notify us in writing at sales@battlebornclothing.com within seven (7) calendar days of delivery, and include your order number, a clear description of the issue, the quantity affected, and photographs showing the defect.
We may require the affected goods be returned to us, at our expense, for inspection before a remedy is issued. Do not discard, decorate over, distribute or sell goods you intend to claim on.
Our remedy, at our sole option, is limited to one of the following: reprinting or re-decorating the affected pieces; replacing the affected pieces; or issuing a credit toward a future order for the value of the affected pieces. A monetary refund is not an available remedy.
Claims made after seven (7) days, claims without photographic documentation, claims on goods that have been worn, laundered or distributed, and claims arising from an approved proof are not eligible.
We are not responsible for defects in blank garments themselves; those are subject to the garment manufacturer's warranty, and we will assist you in pursuing it.
13. Shipping, title and risk of loss
Shipping charges are the Customer's responsibility unless expressly included in writing. Delivery dates provided by carriers are estimates and are not guaranteed by us.
Title and risk of loss pass to the Customer upon delivery to the carrier, subject to Section 14 below. Once a shipment leaves our facility, loss, theft, delay or damage in transit is a matter between the Customer and the carrier. We will provide tracking information and reasonable assistance with a carrier claim, but we do not replace or refund goods lost or damaged in transit.
You are responsible for providing a complete and accurate delivery address. Reshipment costs arising from an incorrect address you supplied are your responsibility.
14. Retention of title until payment is final
Notwithstanding delivery or passage of risk of loss, legal and equitable title to all goods remains with Battle Born Clothing LLC until we have received cleared, final and irreversible payment in full.
If payment is subsequently reversed, charged back, returned, stopped, dishonored or otherwise withdrawn for any reason, title to the goods does not pass and never passed to you. In that event you hold the goods as bailee for us, you have no right to use, wear, distribute, sell or dispose of them, and you must return them to us immediately at your expense upon demand.
Retaining, using, distributing or selling goods to which you do not hold title, after payment for those goods has been reversed, may constitute conversion, unjust enrichment, and theft by deception or a similar offense under applicable law.
15. Payment disputes and chargebacks
We take payment disputes seriously and we defend every one.
15.1 Contact us first. If you have any concern about your order — quality, accuracy, timing, billing, anything — you agree to contact us in writing at sales@battlebornclothing.com or by phone at 775-230-0211 and give us a reasonable opportunity to resolve it before initiating any dispute with your card issuer, bank or payment provider. Initiating a dispute without first contacting us is a material breach of this agreement.
15.2 What a dispute cannot be used for. You agree that a payment dispute is not an appropriate mechanism for, and you will not initiate one on the basis of: an order produced in accordance with a proof you approved; buyer's remorse or a change of mind; a cancelled event or changed circumstances; normal color, dye lot, sizing or placement variation as described in Section 8; a carrier delay or a delivery you did not collect; or a claim for defect that you did not raise within the seven-day window in Section 12.
15.3 Our response. We document every order. Where a dispute is filed, we will submit a full evidentiary response to the issuing bank, including these Terms as accepted at checkout, the quote and invoice, the digital proof, your written approval of that proof with its timestamp, production and quality-control records, proof of shipment and delivery confirmation, and the complete record of communications with you.
15.4 Consequences of a dispute we believe to be improper. If a payment dispute is initiated in breach of this Section, we may, in addition to every other remedy available to us at law or in equity:
- Recover the full disputed amount, together with all chargeback fees, bank fees, payment-processor fees, administrative costs, interest at the maximum rate permitted by Nevada law, costs of collection, and reasonable attorney's fees;
- Demand immediate return of all goods under Section 14, and pursue civil claims including breach of contract, conversion, unjust enrichment and any statutory civil remedy available to a seller of goods;
- Refer the outstanding balance to a third-party collection agency and report it to credit reporting agencies to the extent permitted by law;
- Cancel any other open order and permanently refuse to do business with you and with any entity you control;
- Report the matter to law enforcement where we have a good-faith belief that a dispute was initiated on the basis of statements the Customer knew to be false, or that goods to which title has not passed are being knowingly retained. Nothing in these Terms obligates us to report any matter, and nothing here is a threat of prosecution made to obtain payment; the decision to investigate or charge any offense rests solely with law enforcement and the appropriate prosecuting authority.
15.5 Fees. A chargeback administration fee of fifty dollars ($50.00) per disputed transaction, representing our reasonable internal cost of preparing a dispute response, is payable by the Customer in addition to the disputed amount where the dispute is resolved in our favor or is otherwise found to have been improperly initiated.
15.6 Your statutory rights. Nothing in this Section is intended to limit any non-waivable right you hold under applicable law or under the rules of your card network. This Section sets out the contractual consequences, as between you and us, of exercising a dispute right in breach of this agreement.
16. Unclaimed and abandoned goods
Completed orders held for local pickup must be collected within thirty (30) days of our notice that they are ready. Orders not collected within ninety (90) days of that notice are deemed abandoned and become our property to dispose of, with no refund or credit due.
17. Limitation of liability
To the maximum extent permitted by law, our total aggregate liability arising out of or relating to any order, whether in contract, tort, warranty, strict liability or otherwise, shall not exceed the amount you actually paid to us for that order.
In no event shall Battle Born Clothing LLC be liable for any indirect, incidental, consequential, special, exemplary or punitive damages, including without limitation lost profits, lost revenue, lost sales, loss of goodwill, cost of substitute goods, event or campaign losses, or costs arising from an order not arriving by a particular date, even if we were advised of the possibility of such damages.
18. Indemnification
You agree to defend, indemnify and hold harmless Battle Born Clothing LLC, its owners, officers, employees and agents from and against any claim, liability, damage, loss, judgment, settlement, cost or expense, including reasonable attorney's fees, arising out of or related to: artwork or content you supplied; your breach of these Terms; your use, distribution or resale of goods we produced; or any misrepresentation you made to us or to a payment provider.
19. Governing law, venue and attorney's fees
These Terms are governed by the laws of the State of Nevada, without regard to its conflict-of-laws principles. You consent to exclusive jurisdiction and venue in the state courts located in Lyon County, Nevada, or in the United States District Court for the District of Nevada, and you waive any objection based on forum or inconvenience.
In any action to enforce these Terms or to collect any amount owed, the prevailing party is entitled to recover its reasonable attorney's fees, expert fees, court costs and collection costs.
20. Right to refuse service
We reserve the right to refuse, limit, or cancel any order, and to refuse service to any person or entity, at our sole discretion. Where we cancel an order not yet produced, our sole obligation is to refund amounts paid for the cancelled portion.
21. Entire agreement and severability
These Terms, together with our Terms of Service, Refund Policy, Privacy Policy and Shipping Policy, and any written quote, invoice or order confirmation we issue, constitute the entire agreement between us regarding your custom order and supersede any prior discussion, proposal or representation. Terms proposed by you in a purchase order or other document are expressly rejected and do not apply unless we agree to them in a signed writing.
If any provision of these Terms is held unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force.
Our failure to enforce any provision is not a waiver of that provision or of any other.
22. Changes to these Terms
We may update these Terms at any time by posting a revised version to this page. The version in effect on the date you submit payment governs your order. Please review this page before each order.
23. Contact
Battle Born Clothing LLC
3 Pebble Beach Lane
Yerington, NV 89447
Phone: 775-230-0211
Email: sales@battlebornclothing.com