Refund policy

Last updated: September 10, 2026

This Refund Policy applies to goods purchased from Battle Born Clothing LLC. It has two parts, because we sell two very different things.

Part 1: Custom, decorated and personalized orders

All custom orders are FINAL SALE. This covers anything we screen print, embroider, engrave, press, sublimate, relabel or otherwise decorate or produce to your specification, and any goods we source specifically to fill your order.

Custom orders are not returnable, not refundable and not exchangeable. Once payment clears, amounts paid are non-refundable, whether or not a proof has been issued or approved and whether or not production has begun. We commit funds, purchase blanks and allocate production capacity immediately on payment, and those costs cannot be recovered.

Custom goods are produced to your specification and are therefore excluded from general return rights, including any statutory right of withdrawal or cancellation that applies to non-customized consumer goods.

You approve a proof before we produce anything. Approving that proof confirms the spelling, garment, colors, sizes, quantities and decoration placement. Orders that match an approved proof are correct orders and are not eligible for return, refund or reprint.

If we made a mistake

If we produced your order incorrectly relative to your approved proof, or there is a genuine defect in our decoration work, we will fix it.

• Notify us within 7 calendar days of delivery at sales@battlebornclothing.com
• Include your order number, what is wrong, how many pieces are affected, and clear photographs
• Do not wear, wash, distribute or sell the pieces you are claiming on
• We may ask you to return the affected goods, at our expense, for inspection

Our remedy, at our option, is a reprint, a replacement, or a credit toward a future order. A monetary refund is not an available remedy on custom work.

Full detail is in our Custom Order Terms, which govern every custom order.

Part 2: Stock merchandise (not customized)

Non-decorated merchandise bought from our online store may be returned within 14 days of receipt.

Conditions

• Unworn, unwashed and unused, in the condition you received it
• Original tags attached and original packaging included
• Proof of purchase or order number

How to return

Email sales@battlebornclothing.com with your order number and what you would like to return. Do not ship anything back before you hear from us — returns sent without prior authorization will not be accepted and cannot be refunded.

Once authorized, we will send return instructions. Return shipping is the customer's responsibility unless the return is the result of our error or a defective item.

Approved returns are refunded to the original payment method within 10 business days of our receipt and inspection of the goods. Your bank or card issuer may take additional time to post the credit.

Not eligible for return

• Custom, decorated, personalized or made-to-order goods of any kind
• Items marked final sale, clearance or closeout
• Gift cards
• Items returned without prior authorization
• Items returned after 14 days, or not in original condition
• Personal care items and hazardous materials

Exchanges

We do not process direct exchanges. Return the original item for a refund under this policy and place a new order for what you want. That gets the correct item to you faster.

Damaged or incorrect stock items

Inspect your order when it arrives. If an item is defective, damaged or not what you ordered, contact us within 7 days of delivery with photographs and we will make it right.

Shipping damage and lost packages

Title and risk of loss pass on delivery to the carrier. Once a shipment leaves our facility, loss, theft or damage in transit is a matter between you and the carrier. We will provide tracking and reasonable assistance with a carrier claim, but we do not refund or replace goods lost or damaged in transit.

Please provide a complete and accurate delivery address. Reshipment costs from an address error are the customer's responsibility.

Payment disputes

If something is wrong with your order, contact us first. We answer the phone and we fix real problems. Filing a dispute with your bank before contacting us is a breach of our terms and it does not get your issue resolved any faster.

We document every order — the accepted terms, the quote, the proof, your timestamped approval, production records, and delivery confirmation — and we respond to every dispute with that full record. Where a dispute is initiated in breach of our terms, we pursue the disputed amount together with all fees, costs and reasonable attorney's fees, and we retain title to the goods until payment is final and irreversible. See Sections 14 and 15 of our Custom Order Terms.

Contact

Battle Born Clothing LLC
3 Pebble Beach Lane
Yerington, NV 89447
Phone: 775-230-0211
Email: sales@battlebornclothing.com