Quality & Reprint Guarantee

Short answer: if we produce your order wrong against the proof you approved, or our decoration is defective, we fix it free: we reprint or re-stitch the affected pieces, replace them, or credit them toward your next order. Tell us within 7 days of delivery with photos.

What we fix free

• A misprint or stitching error
• Wrong ink or thread color compared with the approved proof
• Wrong garment, wrong size or a missing decoration location
• Prints that crack, peel or wash out because of a curing or application defect

How to make a claim

1. Email sales@battlebornclothing.com within 7 calendar days of delivery.
2. Include your order number, what is wrong, how many pieces are affected, and clear photos.
3. Keep the pieces as they arrived. Do not wear, wash, hand out or decorate over them. We may ask for them back, at our cost, to inspect.

We then reprint or re-stitch, replace, or credit the affected pieces. This remedy is set out in Section 12 of our Custom Order Terms.

What is not covered

• Errors in a proof you approved, including spelling and placement
• Normal variation: placement within about half an inch, close-not-exact Pantone and thread matches, dye lot differences between orders
• Defects in the blank garment itself, which fall under the manufacturer's warranty (we help you claim it)
• Customer-supplied garments: a $2 per item handling fee applies, and up to about 4% spoilage is normal across all methods, so send about one spare per 25 pieces
• Claims after 7 days, without photos, or on goods already worn, washed or distributed

How we prevent problems first

Every order gets a proof before production, every print goes through a conveyor dryer for a full cure, and we check every stitch and print by hand before it ships.

Guarantee questions

What happens if my shirts are printed wrong?

If they don't match the proof you approved, we reprint, replace or credit the affected pieces at no charge. Email us with photos within 7 days of delivery.

Do you refund custom orders?

Custom orders are final sale. For our errors the remedy is a free reprint, replacement or credit, not a cash refund.