Reorder questions

Do I pay setup again when I reorder?

No, not if nothing changed. We keep your digitised embroidery file and your screen separations on record, so an identical reorder skips digitising and art setup. You pay for garments and decoration. If the artwork changes, even slightly, that part gets set up again.

How long do you keep artwork on file?

Indefinitely, as a matter of practice. We have pulled files for customers who last ordered years earlier. It costs us nothing to keep them and it saves you a setup charge every time you come back.

Will my reorder match the first run exactly?

On embroidery, yes, because we run the same stitch file on the same machine. On screen printing it is very close: ink is mixed to the same formula and screens are made from the same separations, though garment dye lots can shift slightly between production batches, which is a blank manufacturing reality rather than a printing one.

What if the garment I used before is discontinued?

We will tell you and offer the closest current equivalent, with the difference spelled out in weight, fit and colour. Blank lines get retired regularly, so on an ongoing uniform program it is worth knowing which of your styles are long-running and which are seasonal.

Can I get a copy of my digitised file?

Ask us. The artwork you supplied is yours. The stitch file is work we produced for your orders, and we are generally happy to talk about releasing a copy rather than holding it hostage.