Our Remake Policy: What Happens If an Order Is Wrong | Battle Born Clothing

Policy

Our Remake Policy

If we get your order wrong, we make it right. Here is exactly what that means and how to start a claim.

The short version

If an order is defective or does not match your approved proof — wrong color, wrong placement, misspelled text we introduced, or a print that fails on arrival — we remake it. We stand behind our work, and we would rather fix it than have you settle for something you are not happy with.

What we remake

✓ Covered

  • Print does not match the approved proof
  • Wrong ink color or placement on our end
  • Defective decoration (cracking/peeling on arrival)
  • Wrong garment style or size we shipped
  • Blank defects from the mill

Let's talk first

  • Typos that were on the approved proof
  • Size changes after approval
  • Normal print variation within tolerance
  • Damage from home washing/pressing

Because you approve a proof before we print, please review spelling, colors and sizes carefully — that approval is what we print to.

How to start a claim

  1. Contact us within a reasonable window of receiving your order — sooner is always better.
  2. Send photos of the issue and your order number.
  3. We review it against your approved proof and confirm the fix.
  4. We remake and reship the corrected pieces as a priority.

Something not right with your order?

Reach out with photos and your order number and we will make it right.

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Related

Print failing after several washes? See why prints crack, peel or fade. Reordering the same design? Read our reorder policy.